When I received our boarding tickets for the MSC Fantasia in November, I was very surprised. We had booked the cheapest room possible - a non-guaranteed category 1 windowless inside cabin on the lowest deck. When I looked at our cabin allocation, I saw that we had been somehow upgraded to a cabin on the 11th deck with an extra-long triangular balcony.
Photo from Travel Mole
As we tended to spend quite a lot of time in the cabin, this change was a very welcome improvement. Although it was usually too cold to sit out there, having a double-window view of the ocean and the coast gave us easy access to spectacular sunsets and peeks out to the other ships sailing nearby. On our first night, we stood out on the balcony, looking out as our ship churned though the seemingly endless expanse of black liquid. It was very easy to imagine that if someone fell overboard they would instantly be engulfed by the dark. It felt so dangerous that Adrian quickly huddled me back into the cabin. Despite the dangers of the ocean, I really appreciated the upgrade and the natural light that filled our cabin.
Photo from cote croisiere
The décor of the ship was really quite terrible. The interior designers seemed to have come from the Las Vegas school of thinking. That is, one can turn the tackiness of all-you-can-eat buffets and discount coupons into elegance if one just has enough gilt, velvet, and sparkles. The ship boasts four crystal staircases and enough mirrors to satisfy even the most demanding narcissist.
Photo from Francesco Federico
The jogging track was not under cover, and the weather was too cold and windy to motivate me to give it a go. The hot tubs at the stern of the ships were a great way to relax after a busy sightseeing trip. The theatre acts each night featured a bland ballad, some flailing dancers, and six excellent acrobats. The gym was located in a great position, on the 14th floor in one of the only forward-looking public areas. It was equipped with modern cardio machines, although there was usually about a 10 minute wait and they had a strict 25 minute limit.
Photo from about.com
We had two days at sea, which gave me a chance to try out the spa. I booked a two hour treatment that included a massage, a facial, and access to saunas and Turkish steam rooms. The massage and facial were both excellent – very relaxing my skin glowed afterwards. Like the majority of staff on the ship, my masseuse was from Indonesia. I talked with her and she told me that she had no other family members on board. During the course of the cruise we learned that MSC pays for the return ticket home, but those outside Europe must work a nine-month contract, rather than the six-month contract of staff based in Europe.
Photo from Francesco Federico
There were no gingerbread house competitions or pottery painting workshops on this cruise. Most of the activities were held on the open-air Aqua Deck, a cold and foreboding area during the winter. I went to one acrobatics class, but had to leave early due to the freezing winds. The Arts and Crafts activity consisted of stuffing crepe paper into a straw and calling it a flower.
Photo from about.com
The staff morale seemed to be very low. The ship provided a restaurant-style service for breakfast, lunch, and dinner, but after a few days we started to avoid it. For dinner we had a particular table that we had to sit at, with two other couples who spoke Danish and Hungarian. The table was so cramped that we felt like we were imposing on their space, and the meals came out so slowly that it took at least two hours for us to eat. The food was tepid, bland, and not worth the wait. We paid extra to sit at the Tex Mex and the Pizzeria restaurants. They were practically deserted, and at the Pizzeria my meal consistently arrived fifteen minutes before Adrian’s. It seemed rude to have to say “could you please bring out both meals at the same time please”. We ended up usually just grabbing something at the buffet or eating off the ship. On our last night, the buffet dinner was advertised, but when we arrived the place was empty. The staff just shrugged when we asked them where the food was to be found.
Photo from Francesco Federico
Whenever there was a problem, staff members seemed unwilling or unable to help. There seemed to be a structure in place that restricted initiative and responsibility. The shore excursion office did not know if shuttles would be operating from the port. Every non-European had their passports confiscated on entry, and instead of returning them gradually, every person was required to turn up at 9:15 on the day of disembarkation to wait in line for hours for them to be returned. The captain did not turn up for his advertised question and answer session, and did not wear a hat when he posed for photographs with the passengers (for which they charged 40 euro for a digital copy).
While MSC functioned in its basic capacity to give us accommodation each night, and transport us to most of the ports advertised, there was no service above and beyond like that we experienced on Princess Cruises. We did enjoy our holiday very much, but this was due to our own efforts, and not of that of MSC Fantasia.
Unless they had a very enticing itinerary, we will not sail with MSC again.
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Wow… That ship is quite special… I’m getting a headache from looking at the stairs! At least the time off ship made up for the shoddy service onboard.
Gah. I’ll never understand why some decorators seem to think luxury has to equal excess. Sounds like you guys had a much better time off the boat than on. But it’s good that you saw so many places and had some down time.
i have never been on a cruise but the room looks glamorous! it’s too bad that you did not have an all-you-can-eat lobster festival. sorry adrian.